1. Verify Network Connection: The most basic troubleshooting step involves checking your internet connection. You can try opening AOL from a different browser. At the same time, you can open an alternate website just to make sure the error is not with the browser you are using. If the website does not open you can contact your service provider for more information. 2. Check AOL Webmail: If the internet connection is secure you can try and log in directly to AOL webmail. If you can see the contact list then sign out and log in to Desktop Gold. If you see that your contacts are missing when you log in via AOL Gold then you can be sure that there is a problem with AOL Gold. In that case, you will have to delete it and install AOL Desktop Gold once again. 3. Run AOL Address book Sync: If you notice that you can see your contacts on AOL webmail but the same contacts are missing in AOL Desktop Gold then you can try and sync the address book. • Login to the AOL Desktop Gold account that has the error. • Visit ‘fixit.aol.com’ and click ‘Run’ • Follow the instructions to complete the address book sync • Re-login to AOL Desktop Gold and check if the missing contacts are visible • Be sure to save all contact names using words and not number or symbols 4. Post-Windows Update: Many users experience that the address book is not visible in AOL Gold after a Windows update. Follow the steps below to restore your system settings • Open the Control Panel and type ‘Recovery’ • Select System Restore and click ‘Next’ to confirm • Choose the most recent windows update and click delete Restart your computer and check if your AOL contacts are visible or not.

Make ports settings changes 1. Press the Windows logo key + R on your keyboard > type devmgmt.msc and hit Enter to open the Device Manager 2. Click View on the top menu > select Show hidden devices 3. Right-click Ports (COM & LPT) > select Proprieties 4. Open the Port settings tab in the Properties window 5. Select Use any interrupt assigned to the port 6. Check the box next to Enable legacy Plug and Play detection > click OK 7. Reboot your computer and see if it fixed the issue

Repair the Microsoft Office suite 1. First, open the Run accessory by pressing the Windows key + R hotkey that opens it. 2. Next, type this command in Run’s open box: appwiz.cpl 3. Click the OK option to open the Programs and Features window. 4. Select your Microsoft Office suite software. 5. Click the Change button to open a repair utility for MS Office. 6. Select the Online Repair radio button. 7. Click the Repair button.

• Go to Microsoft365.com/setup, Microsoft 365 Setup website. • Sign In to your Office Account or Create a New One. • Now Enter Product Key. • Click Install Office Button. • Go ahead and Click Install Office Again. • Save and Run office setup. • Wait for Office to finish Installation.

Download software – Visit ij.start.canon ts3122 and download the Canon driver. Install and Select connection type – Double-tap on file and select wireless or USB connection. Turn ON the Canon printer – Press the button to turn on the printer. Connect WiFi – On a wireless connection, press and hold the WiFI alarm to connect. Flashing blue and green lamps – If you find this situation, it means the printer is connected to WiFi. Agree on the terms to install – Read and agree to the license terms of Canon set up in order to install. Finish the Canon Printer Setup – Tap on Complete to finish the final step.

Follow the steps below to set up a Microsoft Office 365 account. 1. Access the Microsoft Office website. 2. At the top-middle of the screen, click Buy Office 365. 3. There are three options: Office 365 Home, Office 365 Personal, or Office Home and Student. Choose the option that best suits your needs. For the sake of this example, we are setting up an Office 365 Personal account. Click Buy now for the option you want. 4. A sign in window appears. If you currently don't have an account, click Create one. 5. Create an account by entering an e-mail address. If you'd rather use a phone number, click Use a phone number instead, and enter your phone number. Click Next. 6. Enter a password. We recommend you click the Show password option, so you make sure what you are typing is correct. The system does not ask you to type in your password twice to verify it, so make sure you type it correctly. Click Next. 7. Enter your first and last name, as prompted. Click Next. 8. Depending on the method you used to set up this account, Microsoft sends you a verification code to either the e-mail or phone number entered. You need to access your e-mail or phone to get this number. Enter the security code in the Microsoft set up screen. 9. Select or deselect the box, asking if you want information, tips, and offers. Click Next. 10. Enter the characters in the reCAPTCHA. 11. Select a way to pay. The options are credit card or debit card, bank account, or PayPal. Enter your information accordingly. Click Save. 12. Select or deselect the box, asking if you want promotional e-mails from Microsoft. Click Subscribe. 13. Once the payment is processed successfully, you are directed to your Office 365 dashboard. At this point, you can install Office on your computer. Click Install Office and follow the prompts on the screen to install it. Depending on the speed of your computer and Internet connection, this may take 5 to 10 minutes. 14. If you set this up on a computer, Microsoft then asks if you want the free apps for your phone, as well. If you select yes, Microsoft texts you a link to download the apps. Click Next. 15. You now have access to all programs in the Office 365 suite. Access them by clicking the Start menu. Learn more: Office 365 Education | GCC High Office 365 Regards, Bruce

In the rare occasion that multiple transactions or payments have been duplicated in you QB account these steps can be followed to "clean" up the duplicates. Tips and Best Practices The is only available in QuickBooks Desktop Accountant 2017, Enterprise and Enterprise Accountant 17.0, and later versions. You need to sign in as an Admin or External Accountant user. Important: You can't batch delete or void the transactions below. You can still delete them individually. Invoices with reimbursed expenses, times, mileage, or items Invoices with billable time and costs Paychecks Payroll Liability Checks Sales Tax Payments Online Bill Payments Any transaction in a closed period To delete them individually, open the transaction and select Edit and then Delete. How to: 1. Go to the File menu and select Switch to Single-user mode. If you see Switch to Multi-user mode, don't select it. 2. Go to the Accountant menu and select Batch Delete/Void Transactions. 3. Select the transactions you want to delete or void from the Available Transactions list. 4. Select Review & Delete (or Review & Void). 5. Select Back Up & Delete or Back Up & Void. You can also skip the backup and select Delete only or Void only from the dropdowns. 6. Select Yes to confirm you want to delete or void the transactions. After you delete or void the transactions, you can select View Deleted/Voided Transaction Report to print a copy of the deleted or voided transactions.\ More assistance: QB Enterprise Cloud | QuickBooks Accountant Desktop Regards, Bruce

Get Outlook for Windows Outlook is included with Microsoft Office 365. Faculty, staff, and graduate students with a full-service SUNet ID and undergraduate students with an Office 365 account can download Microsoft Office for Windows via webmail for free. Configure Outlook for Windows 1. Open Outlook. 2. At the Welcome screen, click Next. 3. When asked if you want to set up Outlook to connect to an email account, select Yes and then click Next. 4. The Auto Account Setup wizard opens. Enter your name, your email address using your sunetid@stanford.edu, and your SUNet ID password. Then, click Next 5. Outlook will complete the setup for your account, which might take several minutes. When you are notified that your account was successfully configured, click Finish. 6. You may need to restart Outlook for the changes to take effect. Change offline access setting You can use Outlook on your laptop or desktop computer when you’re not connected to the Internet. Email, calendar, and other items are kept in an Outlook data file on your computer so you can work offline. You can set the duration of this setting to 1, 3, 6, 12, or 24 months, or All. In Outlook, click the File menu. 1. Click Account Settings > Account Settings. 2. In the Account Settings dialog box, with the E-mail tab selected, click Change. 3. In the Offline Settings section, move the slider to select how long you want to keep mail on your computer for offline access. You can choose 1, 3, 6, 12, 24 months, or All. Then click Next. 4. Click Finish. To sign in to Outlook on the web using your work or school account in Microsoft 365: 1. Go to the Microsoft 365 sign-in page or to Outlook.com. 2. Enter the email address and password for your account. 3. Select Sign in. Know more: O365 Migration | Switch from G Suite to Office 365 Regards, Bruce

QuickBooks, developed by Intuit, helps your business keep track of expenses, transactions and customer lists. In QuickBooks, customer lists enable you to organize and view important information, such as name, address and account balance. If a customer becomes inactive, QuickBooks allows you to remove his name from the list. Hiding the name lets you keep the customer on file, while deleting the name permanently removes the customer from QuickBooks. You can also merge similar or duplicate names to clean up the list. Hide a Customer Name 1. Click "Customer Center" at the top of the QuickBooks window. 2. Click "Customers & Jobs" on the left side of the window. 3. Double-click the name of the customer you want to hide. 4. Click "Customer is Inactive" in the resulting Edit window. Click "OK." Merge Customer Names 1. Click "Customer Center" in QuickBooks. Click "Customers & Jobs." 2. Double-click on the customer name you want to remove. 3. Change the customer name to the name you want to use in the Edit window. Click "OK." Click "Yes" to merge the customer names. Delete a Customer Name 1. Start QuickBooks. Click on "Customer Center" and "Customers & Jobs." 2. Click on the customer name you want to remove. Click "Edit." 3. Click "Delete Customer:Job" to remove the customer from QuickBooks. Repeat this process for each customer you want to delete. More info: Cloud Based QuickBooks | QuickBooks Accountant Desktop Regards, Bruce